Revolutionize Your Business with
Our Insurance Customer Services

As your trusted partner for Insurance Customer Support, we provide comprehensive insurance customer care tailored to the needs of insurance agencies and brokers in the US.

Inbound Call Center
Outbound Call Center
Email Support
Chat Support
Appointment Setting
Lead Qualification
Technical Support
Virtual Receptionist
Telemarketing & Sales
Up-Selling and Cross-Selling Services

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Your Trusted Partner
Insurance Customer Services

As Insurance Backoffice Pro, we excel in delivering top-tier Insurance Customer services. Our deep-rooted expertise and extensive experience equip us to revolutionize your back-office functions. We comprehend the hurdles insurance agencies and brokers encounter and stand ready with groundbreaking solutions. With our adept team, we tackle these issues head-on, boosting your business efficiency and productivity. Contact Us

Discover Our Advantages

Insurance Customer Services

Our unwavering commitment to excellence shines through in the consistently exceptional outcomes we achieve through our tailored Insurance Customer Services for agencies and MGAs.

First Contact Resolution (FCR)

Measures the percentage of inquiries resolved in the first interaction, indicating efficient support.

Average Response Time

Reflects the time taken to respond to inquiries, emphasizing prompt service.

Customer Satisfaction Score (CSAT)

Evaluates satisfaction through customer feedback; higher scores indicate happier clients.

Error Rate in Data Entry

Demonstrates accuracy in policy data management with a lower error rate.

Claim Settlement Ratio

Shows efficiency in managing claims by comparing settled to received claims.

System Uptime

Ensures high system uptime for uninterrupted IT support services.

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Success Stories

Explore the advancement of insurance customer care through our Insurance Back Office Services, ensuring greater efficiency and customer delight.

Enhancing Efficiency within Transformations of Insurance Agency Workforce

Simplified Claims Processing Solutions for the Top 500 Fortune Companies in the US Insurance Sector

Elevating Customer Satisfaction via Enterprise Claims Management in Ohio

The client wanted to upgrade their claims management process to help policy owners get an accurate and prompt resolution of their claims

Ready to experience the benefits of our Insurance Customer Services? Contact us today!

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Your Trusted Partner Insurance Customer Services